Customer Success Associate
Company and Role Overview
Onnivation is a unique cross border accelerator which helps Israeli deep tech companies scale in India. Onnivation enables the Indian business eco-system with deep-tech capabilities through its strategic inroads into Israel’s tech ecosystem.
We are a group of young, high-energy, result oriented individuals who will stop at nothing once our eyes are set on a goal.
We are looking for professionals with experience in driving Customer Success to join our team and become a part of India’s technology transformation story. |
Responsibilities:
- Own the overall relationship with the customers, which includes: increasing adoption, ensuring retention, and ongoing satisfaction.
- Be customer’s first point of contact – their advocate and champion
- Monitor customer health through available metrics and help them maximize value of their subscription.
- Identify opportunities for growth by relaying information back to the internal team
- Management of CRM and other platforms related to delivering customer success
Job Requirements:
- A minimum of 3-4 years of relevant experience in a customer facing role
- Highly adaptable and quick to learn new information
- Strong listening skills and ability to understand others viewpoints
- Possess a strong work ethic and relentless attitude to achieve success
- Open to a culture of innovation, professional development and collaborating with others in a team
Educational Qualification
- Graduation in any discipline
- Diploma or Degree from Design Institutions will be a plus