Month: June 2022

23June 2022

Delivering solutions to problems you haven’t yet encountered

 

“…there are known knowns; there are things we know we know. We also know there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns — the ones we don’t know we don’t know.”

Donald Rumsfeld

Every day, business leaders are faced with complex situations: What will be the sales next year? Will the new product succeed? How will the competition react to the move we just made? However, the most challenging situations are often totally unexpected because they are impossible to forecast. The size and scale of these uncertainties are imperceptible.

While technology can help identify and solve many of these unknowns, the familiar way of doing things, the tech infrastructure and the tried and tested methods restrict a company’s response to adopting new technology, thereby creating inertia.

At Onnivation, we understand that ‘tech inertia’ can be a direct outcome of the battles businesses fight on many fronts to stay competitive and relevant. Our goal is to help you stay one step ahead of the game by identifying and addressing the root causes of the battles and developing a comprehensive war strategy.

We start by directly confronting the uncertainties. What’s hurting the business the most? The usual responses may be ‘dip in sales’, ‘low conversions’ or ‘increasing costs’. But we don’t stop there, we work with you to understand the root cause of these problems. The problems you know you are facing or the ones you never knew existed. 

Take cloud optimisation, for example. With a plethora of cloud compute pricing models, selecting the optimal path to cloud cost efficiency is not straightforward. So, while most companies accept their cloud costs as is, we work with our partners to recommend and implement solutions like Spot.io to help them with the greatest cloud compute cost efficiency with the potential of up to 90% savings in AWS and Azure and 79% in GCP. 

Another classic example would be the cost per acquisition or shopper. While running promotions for marketing is not a new thing for any enterprise, more than 97% of shoppers are abandoning the journey before they make a buy. Businesses are doing everything they can – non-stop segmentation, endless A/B testing – but it’s just too hard to figure out what each shopper wants, which is why nearly all of them give up and walk away. That’s where solutions like Namogoo.com come in: a personalised promotions platform to deliver 10x ROI and 15% revenue growth as soon as you start using it. What’s more, it creates a favourable brand imprint in the customer’s mind with its intrusion-free solutions.  

Applause for us is the ultimate customer-centricity tool that has completely changed the perception of how Quality Assurance (QA) should be done. While in-house QA teams can help diagnose and solve problems on a continuous run, the sheer magnitude of usage in real-time can be a mammoth task no matter how big the company is. How Applause helps maintain the efficacy and efficiency of a software is by delivering authentic, real-world feedback through a global community of digital experts. Curated teams share the workload with your company’s internal QA team from remote locations, to ensure your digital assets are performing at its finest and your customers are enjoying the experience your software was designed to deliver. In short, Applause helps your business take a bow to your customers, making them come back for more.   

At Onnivation, we understand that the ‘unknown unknowns’ can hold businesses back from their true potential. How Onnivation sheds a flashlight in the darkness is to find solutions for problems companies didn’t know they had. It’s why we bring strategic foresight into the picture – knowing what’s needed even before it’s needed. Like the saying goes; you’ve got to build the well before you need the water. Foresight breeds innovation and innovation pays off only with a partner who understands your business goals end-to-end. Knowing what a company needs in order to scale-up in an aggressively competitive ecosystem of SaaS mavericks is what we provide all our partners.

That’s where our ‘innovation culture’ can be the guiding light. In moments of extreme uncertainty, where most businesses fear ‘downsides to innovation’, we at Onnivation ask; “what can we create out of nothing?” In fact, we’ve curated 15 portfolio companies who can enhance your existing tech stack or even help identify new technologies available across the India-Israel corridor that solves your immediate problems. Onnivation can help you breed the innovation culture in your company. Always keeping you looking to the future without fear.  

7June 2022

Yes, no, maybe! Do you know what your customers want?

 

We have all heard the original 4Ps of marketing – product, pricing, place and promotions. Over time, with the addition of ‘people’ in the mix, it became the 5Ps! Now there are 7Ps or 8? Why are the Ps suddenly accelerating?

The world is comprised of data, and lots of it too. It is a constant process to distil this data into information, and information into actionable knowledge. As business intelligence becomes more accessible, companies can make more reliable correlations between previously unrelated variables; thereby adding veracity to their decision-making.

It’s the newest frontier in this data revolution. Companies and their marketers can now use exceptional BI tools to better understand customers and their digital journeys; from discovery to decision of purchase, from awareness to loyalty towards the brand, and from intent to action.

However, with new paradigms arise new challenges. Digital democracy has given rise to a new breed of customers – the “digital drifters” who are more ‘price loyal’ than ‘brand loyal’, face decision paralysis and get actively hijacked by product competitors. This means that companies are now seeing unpredictable heart to cart journeys due to the sheer amount of choices and options available for web commerce. Moreover, with governments becoming cognizant of the digital rights of their citizens, companies no longer have unprecedented access to their potential customer’s historic behaviour. When this is contrasted with the finding that “80% of customers are likely to make a purchase when their experience is personalized” (Epsilon study, 2018), companies are in a paradoxical situation where the only sure way of customer conversion is personalization, but personalization is extremely difficult due to privacy policies.

How does one resolve the paradox? 

Enter new-age tools like Namogoo that allow companies’ marketing efforts to stay above board while ensuring that your bottom line smiles. By using non-personally identifiable information (PII) data, such tools enhance customers’ shopping experience by creating unique journeys for unique customers. Such unique journeys have led brands to achieve a huge reduction in promotion costs while achieving a significant increase in revenue.

Namogoo especially does this by accessing 2,000+ data sources (none of which are third-party cookies) to understand customer behaviour and intent in real-time. Using this information, Namogoo has helped retail brands like Asics, Samsonite and Dollar Shave Club to improve their brand perception, create brand loyalty and on the way improved conversion rates. Namogoo collects data, recognizes a shopper’s triggers and relays that information back in real-time to Ops teams thereby, helping brands decrease cart abandonment, and helping customers decrease the time for purchase. 

Tracking ‘Intent’ the Namogoo way

Customer Behaviour 

Namogoo collects data about shoppers’ purchasing patterns, shopping journey, traffic source, content viewed, browsing patterns and shopping intensity to create a customer personality profile that its platform can use for hyper-personal promotions. 

Device & Environment 

For most e-commerce businesses, obstacles that prevent customers from completing an online purchase, directly impact revenue. Namogoo takes care of the biggest of these obstacles by effectively collecting non-PII data such as device type, network type, browser data, geo-location (region) and more, to reduce the likelihood of cart abandonment.

Website & Product Data

By tracing purchase & customer behaviour trends on the website, Namogoo offers recommendations to companies on how to improve customer journeys. This helps them become continuously smoother and more efficient in terms of conversions.  

Brand results with Namogoo

10x increase in average ROI in 1st month

15% instant boost in digital revenue

25% less spend on promotions

With numbers like these, businesses can finally turn their focus back to presentations, and let tools like Namogoo do the heavy lifting!

Sources:

https://www.adverity.com/data-driven-marketing#:~:text=Data%20helps%20to%20gain%20better,to%20predict%20customer%20behaviour%20further

https://www.forbes.com/sites/paultalbot/2021/10/22/how-data-will-shape-the-future-of-marketing/?sh=6a2402b869d6

https://www.coredna.com/blogs/digital-customer-experience-trends

https://www.namogoo.com/blog/in-the-age-of-gdpr-how-can-you-leverage-non-personalized-data/

https://mediatrust.com/customer-journey-hijacking/

https://www.latentview.com/non-pii-data/#:~:text=Non%2DPII%20data%2C%20is%20simply,%2C%20bio%2Dmetric%20records%20etc

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